Below are some of the Most commonly asked questions and their answers. If there are any further questions please do not hesitate to get in contact and we will gladly assist.

Delivery:

 

How long will it take to receive my order?

Orders are processed between 1-2 business days after receipt of payment. For example, if an order is placed after 9am, we will aim to process and dispatch your order the following day. Once dispatched, delivery can be expected between 2-3 business days for major centers.  For outlying areas, please allow a further 2-5 business days depending.

 

How much will delivery cost?

Delivery is free for all orders over R700. For orders under R700 delivery will be charged at R85 (Ex VAT) or alternatively you can collect your order at our warehouse in Cape Town.

Do you deliver anywhere in South Africa?

Yes, we deliver anywhere in South Africa. Some areas would get their orders quicker than others but for the most part we would be able to deliver to your door. In some rare instances (such as certain farms) we might get in touch to arrange delivery at the nearest town.

Do you deliver outside of South Africa?

Yes, but only by special request. If you are outside of South Africa and want us to deliver to you then please get in contact at order@storkbrands.com and we will gladly send you a quotation for the cost of delivery.  Unfortunately because of the varied nature of International delivery costs our advertised rates or free delivery thresholds are only Valid for deliveries within South Africa.

 

Can I specify a delivery time?

No, the couriers we use do not currently offer delivery slots.  Please make sure that the address you supply, will have someone there to accept your parcel.

 

Returns:

 

Can I return my order if I have changed my mind?

Yes, you can request a return within 30 days from delivery provided your product is undamaged and unused, in it's original and undamaged packaging, all parts and accessories are accounted for, and all seals and labels are intact. Due to the safety aspect of the products, we do not accept returns of any products of which the seal has been opened and where packaging has been removed, opened or tampered with. Please note that the 30 day period does not apply to sale items.

 

Will I be charged a delivery fee for returns or exchanges?

Yes, the courier costs involved will not be refunded. We will obtain a quote at the most affordable rate possible.

 

How can I guarantee a refund?

Your claim must be made within 30 days of delivery AND returned items must in their original and undamaged packaging, unused and fit for resale.

 

When will I receive my refund?

Once goods are collected, checked, and deemed fit for resale, your refund will be processed.  You will be refunded in the same manner as your original payment method.  For bank transfers this will take up to 5 business days, and card payments up to 10 business days.

 

What products cannot be returned for a cash refund?

Sale items cannot be returned for a cash refund.  We will be able to offer an in-store credit. This is on the provision that the product s still sealed, has not been opened, and packaging has not been removed, opened or tampered with.