Return Policy

StorkBrands is the sole distributor for Bebcare within South Africa. The following outlines the StorkBrands policy for dealing with returns and refunds.


    Types of Returns



    Orders may be cancelled free of charge before the order has been dispatched. Any cancelled orders will be refunded in accordance with the refund policy contained herein

      Cool-off Returns

      Unwanted products can be returned to us only when:

      • A return is logged by sending us an email within 30 days of delivery (
      • The product and its packaging is undamaged and unused, all parts and accessories are accounted for, and all seals, cable ties and labels are intact.
      • It is not a sale item.

      Please be aware that any courier costs involved will not be refunded however we will ensure we find the most affordable quote from our selected service providers.


        Defective products

        If a Bebcare product fails to function properly when used as directed under normal conditions and during the 1-year warranty period, StorkBrands will either repair or replace the product, at our discretion, free of charge.

        The process for registering a fault is as follows:

        • Contact the support team ( Include the proof of purchase, monitor type, the fault in question, a supporting video of the fault in action, and photos of both parent and child unit. Please note that the proof of sale must be within the warranty period to be eligible for a repair or replacement free of charge.
        • A member of the team will be in touch within 2 business days to troubleshoot. If further testing is required, StorkBrands will arrange to have the unit collected at StorkBrands’ expense.
        • StorkBrands will inspect the product and notify you of the approval or rejection of your claim within 14 days of receipt of the product. Such inspection shall be considered final and will not be subject to review.
        • StorkBrands will not be responsible for the cost to ship the product back should the claim be rejected.
        • StorkBrands will not be able to supply a temporary replacement during this process.
        • In the event of a confirmed fault, StorkBrands reserves the right to decide on either a replacement, repair, or refund.

          The following will NOT be regarded as defects:

          • Faults resulting from normal wear and tear;
          • Damage arising from negligence, user abuse or incorrect usage of the product;
          • Damage arising from electrical surges or sea air corrosion;
          • Damage arising from a failure to adequately care for the product;
          • Damage arising from unauthorized alterations to the product;
          • Where the specifications of a product, although accurately described on StorkBrands and generally fit for its intended purpose, do not suit you


          Fulfilment Error

            Goods can be returned free of charge to StorkBrands as a result of fulfillment errors within 3 days of receipt of goods, and subject to the following conditions:

            • Fulfillment Error returns as a result of: goods delivered damaged, incorrect goods delivered, or goods delivered with missing items or parts
            • StorkBrands will provide a refund if replacement goods are not available (as an example if goods are out of stock).
            • Returns initiated after 3 days will not be accepted.

            Excluded Products

            The following products are excluded from the returns policies and will not be accepted under any circumstance:

            • Any goods that have been modified by the User in any way
            • Any goods where the product and its packaging shows signs of damage and/or use, any parts and accessories are accounted missing, and where seals, cable ties and labels are missing/altered.

              Preparing your products for return


              To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

              • Package your products carefully and securely in a box to protect the product and it's packaging during transit
              • Clearly mark your name and invoice number on the outside of the parcel; and
              • Include all accessories and parts that were sold with the product.

              NB! Your refund/replacement options will be subject to additional fees or declined altogether if the product and any branded product packaging is returned in a poor or unsellable condition.


              Refund Policy

              Refunds can take the form of either an in-store Credit or a Refund


              In-store Credits
              • In-store credits may take the form of either a credit assigned to the user and accessible through their online profile or a Voucher to the value of returned goods in lieu of a Cash Refund
              • In-store Credits are valid for one year from issue.
              • In-store Credits may be used as part or full payment for goods on
              • If an in-store credit taking the form of a voucher has been partially used, a new voucher for the balance may be issued on request
              • In-store Credits may not be refunded in cash or transferred to another user.

                • All refunds are made within 14 days of return or cancellation being finalised.
                • Refunds via Payfast can take up to 7-10 working days to reflect.
                • Refunds via Bank Transfer can take up to 3-4 working days to reflect.
                • Refunds will be refunded to the method of payment originally used (e.g. if a card was used to pay for the original order, a refund will be made directly to the purchasing card).
                • Sale items are excluded from this policy and can only be returned for an in-store credit.

                   Fees and Charges

                  • A refund may be subject to deductions as laid in the returns policy above.
                  • No charges or administrative fees will be deducted from any refunds issues as a result of defective returns.

                     Refunds of Gift Vouchers

                    • Gift Vouchers will be refunded only to the original purchaser of the voucher.
                    • Gift Vouchers that have been used cannot be refunded.
                    • Gift Vouchers can only be refunded while they are valid. Expired gift vouchers will not be refunded.


                        • Although seldom charged, StorkBrands reserves the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses at no fault of StorkBrands.
                        • If Return Goods do not comply with this Policy, you may be liable to reimburse StorkBrands for the cost of collecting the product from you and the cost of having the product returned to you.
                        • No goods may be returned by the User without prior approval and arrangement with StorkBrands via
                        • Where goods are to be returned at the User’s own expense, the User may elect to deliver the goods either directly to the StorkBrands warehouse in person or through the use of a suitable courier company. Alternativelythe User may request StorkBrands to collect such goods from the User at the User’s cost.
                        • Unless otherwise agreed, all goods to be collected from the User will be collected from the address to which the goods were originally delivered.
                        • Where Marketing or Promotional coupons have been used for the original order, refunds will be made pro-rata to the discounts received.